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Klumo Help Center

<p id="isPasted">If you received another product or a size different to your order, please reach out to support@klumo.com. Before, please double-check your order confirmation to validate this against the content of the shipment.</p><p>We apologize in case we caused any inconvenience, and will work to correct the mistake as soon as possible. This is an incredibly rare event.&#xA0;</p>

If you received another product or a size different to your order, please reach out to support@klumo.com. Before, please double-check your order confirmation to validate this against the content of the shipment. We apologize in case we caused any inc

I received a wrong product, what should I do?

Returns and exchanges

How can I contact you?

Contact

What is your return policy?

How do I submit a claim?

Which payment options do you offer?

Do you ship internationally?

How long will it take to receive my order?

How do I track my order?

How do I know when the order has been dispatched?

The tracking does not seem to work?

Can I choose my own delivery-window?

Where is my order confirmation?

Why is my payment being declined?

Order and shipping

Where do you produce?

What type of paper are the posters printed on?

How is the product packaged?

Can I choose on-site how to hang the picture?

Which frame size fits which poster?

Which size should I order?

Can I order a design in sizes that are not listed on the website?

Do posters come with a frame?

Are your papers sustainable and/or certified?

What does gallery-quality mean, in terms of quality and ink?

How do I mount the frames?

Product

I received a wrong product, what should I do?Updated a year ago