We want you to be thrilled with your purchase and come back for more. Here's a clear overview of our return policy:. 90-Day Return Policy. If for any reason you are not satisfied with your purchase, you may return it within 90 days from the date you

We want you to be thrilled with your purchase and come back for more. Here&apos;s a clear overview of our return policy:90-Day Return PolicyIf for any reason you are not satisfied with your purchase, you may return it within 90 days from the date you received the product or it arrived at the collection point.Process to Initiate a ReturnKindly contact us via email (<a data-fr-linked="true" href="mailto:support@klumo.com">support@klumo.com</a>) to initiate your return.ReimbursementUpon canceling your order, we will promptly process a refund for all payments you&apos;ve made, including delivery costs. If the returned item shows signs of wear or damage due to excessive handling on your part, there may be a deduction to account for the diminished value. Generally speaking, you will not be charged a re-stocking fee.We assure you of a prompt reimbursementWithin 14 days from when we receive the returned item(s).Or, if sooner, within 14 days from when you provide proof of having sent back the item(s).If no goods were supplied, within 14 days from when we are notified of your decision to cancel the order.ExceptionsPlease note, personalized posters which are made-to-order are not eligible for return or exchange.Returning Canvases &amp; PostersIf you choose to return a canvas or poster, please be informed that you&apos;ll cover the return shipping costs. We trust you to ensure that the canvas &amp; posters remain in good condition both while in your possession and during the return shipment.We appreciate your understanding and cooperation. Should you have any questions, feel free to reach out. We&apos;re here to help!

What is your return policy?

We apologize if you have received a product that is not in perfect condition. Shipping damages and print defects are very rare, but can occur - rest assured we'll do everything possible to fix the issue as soon as possible. Please keep all damaged it

We apologize if you have received a product that is not in perfect condition. Shipping damages and print defects are very rare, but can occur - rest assured we&apos;ll do everything possible to fix the issue as soon as possible.Please keep all damaged items and packaging until you receive other instructions. Please send an email to support@klumo.com with the following information:<ul><li>Order/Invoice Number</li><li>Product Title of affected item (in case of multiple items in order)</li><li>Short description of the experienced incident</li><li>Photo/video documentation of the incident (product and/or packaging)</li></ul>We&apos;ll get back to you as soon as possible with the next steps.

How do I submit a claim?

If you received another product or a size different to your order, please reach out to support@klumo.com. Before, please double-check your order confirmation to validate this against the content of the shipment. We apologize in case we caused any inc

If you received another product or a size different to your order, please reach out to support@klumo.com. Before, please double-check your order confirmation to validate this against the content of the shipment.We apologize in case we caused any inconvenience, and will work to correct the mistake as soon as possible. This is an incredibly rare event.&#xA0;

I received a wrong product, what should I do?

Feel free to reach out to our support team using this contact form. We'll get back to you as soon as possible, in most cases in less than 24 hours.

Klumo Help Center

Returns and exchanges

How can I contact you?

Contact

Which payment options do you offer?

Do you ship internationally?

How long will it take to receive my order?

How do I track my order?

How do I know when the order has been dispatched?

The tracking does not seem to work?

Can I choose my own delivery-window?

Where is my order confirmation?

Why is my payment being declined?

Order and shipping

Where do you produce?

What type of paper are the posters printed on?

How is the product packaged?

Can I choose on-site how to hang the picture?

Which frame size fits which poster?

Which size should I order?

Can I order a design in sizes that are not listed on the website?

Do posters come with a frame?

Are your papers sustainable and/or certified?

What does gallery-quality mean, in terms of quality and ink?

How do I mount the frames?

Product